How to get the most out of WellHive — and how to reach us when something is not working.
Email: hello@wellhive.app — we reply within one business day.
Report a bug from inside the app (Settings → Support → Report a bug) and earn bonus AI credits when we fix what you found.
WellHive is a wellness coaching companion for people who want to take control of their habits, nutrition, training and mindset — on their own or with a practitioner. It works on iOS, Android, and at wellhive.app.
There is no tutorial to sit through. Every screen has friendly empty states that guide you to the next useful thing.
Your WellHive account works identically on iOS, Android and the web. Sign in once, and your habits, meals, workouts and messages sync instantly.
On the sign-in screen, tap Forgot password? and enter your email. A reset link arrives within a minute.
Pick the actions you want to build into your day. Tap to log, watch streaks grow, and see weekly heatmaps of what is sticking.
Log meals manually, snap a photo for AI estimates (Plus), or follow a prescribed meal plan from your practitioner. The nutrition compare screen shows prescribed vs actual for every day.
Practitioners can assign 4-12 week programmes with exercise videos. Self-coached Plus users can generate their own with our AI workout coach in under a minute.
Track up to 10 body measurements. We automatically compute BMI and waist-to-hip ratio using NHS and WHO reference ranges. Overlay weekly weigh-ins and progress photos to see your trend.
Upload blood panels or scan results. Files stay private by default. Tap the share icon on any document to give your practitioner read access.
Track daily intake. Self-add your own routine or follow a practitioner’s prescription. Weekly compliance is charted automatically.
Coached users chat with their practitioner and propose session times directly in the app. Replies and counter-proposals arrive as push notifications.
After you opt in, WellHive pulls weight, sleep, steps, resting heart rate and workouts from Apple Health (iOS) or Health Connect (Android). Your practitioner sees the real picture without you logging twice.
Every AI call is evidence-based and built on guidelines from established bodies (CSCS for strength, Mifflin-St Jeor / Katch-McArdle for energy needs, NHS Eatwell for nutrition).
| Plan | AI calls / month | Top-up packs? |
|---|---|---|
| Free | 5 | Yes |
| Plus | 30 | Yes |
| Practitioner Trial | 5 | Yes |
| Practitioner Starter | 50 | Yes |
| Practitioner Growth | 200 | Yes |
| Practitioner Pro | Unlimited | n/a |
Limits reset on the first of each calendar month. Credit top-up packs are available on wellhive.app for every tier except Pro.
If your personal trainer, registered dietitian, therapist or life coach already uses WellHive, they will send you an invite link by email or SMS. Opening it on your phone connects you instantly — no codes to copy. Your practitioner can then assign you training programmes, meal plans, supplement protocols, and message you through the app.
You do not lose anything when you connect with a coach later. Your habits, meals, workouts, measurements and photos carry across. Your coach sees only what you have logged since they connected, never your history before.
The WellHive Marketplace is launching soon. We are onboarding a first wave of verified UK and EU practitioners now. Sign up for the waiting list at wellhive.app.
Plusis £9.99 / month or £89 / year (two months off on annual). Practitioner plans are described on our pricing page.
Subscriptions are handled on wellhive.app through Stripe Customer Portal. Tap “Manage on web” from the Billing screen in the app and you will land there with one click.
Portal lets you:
Used all your AI calls for the month? Buy a credit pack without upgrading your plan. Packs are available at the billing page. Credits never expire.
Within the first 14 days of a new paid subscription you can request a full refund no-questions-asked — email hello@wellhive.app.
Your data stays in the European Union. Everything you enter is encrypted in transit (TLS 1.3) and at rest. We never sell data. We never share data with advertisers. Clinical test uploads are private by default — you choose document-by-document whether your practitioner sees them.
Full details in our privacy policy.
Our AI is backed by Claude Sonnet. Macros take 15-20 seconds, recipes 20-30, workout programmes 30-45. If nothing has happened after 60 seconds, you will see a timeout error — try again on a faster network.
Settings → Reminders → Daily check-in reminder → toggle on. If the toggle will not stick, iOS has blocked WellHive notifications — open Settings app → Notifications → WellHive → Allow.
Settings → Support → Report a bug. Each approved report earns 2-20 AI credits depending on severity. Critical bugs (crashes, data loss, security) pay 20.
Email hello@wellhive.app with the email you signed up with. We process deletion within 72 hours. Your data is hard-deleted from all live systems. Backups are rotated every 30 days; after that window, no trace of your account remains.
You do not need a reason. We will confirm by email when it is done.
Email hello@wellhive.app — a human responds within one business day, usually much faster. Please include your account email, the device you are on, and a screenshot if you can.