Last updated: 17 April 2026
These Terms of Service (“Terms”) form a legally binding agreement between you and EduSys, Lda (Portuguese tax identification number PT518212173), trading as WellHive(“we”, “us”, “our”, or “WellHive”).
“WellHive”, “the Platform” or “the Service” means the WellHive mobile application, the website at wellhive.app, and any related APIs, services, and content we make available.
You can reach us at hello@wellhive.app.
By creating an account, installing the mobile app, or otherwise using WellHive, you confirm that you have read, understood and agreed to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
If you are using WellHive on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and references to “you” include both you personally and that organisation.
You must be at least 18 years old to create an account. By using WellHive you represent that you are of legal age, that the information you provide is true, and that you are not prohibited from using the Service under the laws of any jurisdiction that applies to you.
If we learn that a user is under 18, we will terminate the account and delete their data in accordance with our Privacy Policy.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@wellhive.app of any unauthorised access.
You may not share your account, sell it, or allow another person to use it. Each account is for a single individual. Practitioner accounts are also limited to one individual coach unless you have subscribed to a team plan that expressly permits multiple seats.
WellHive offers two categories of account:
Practitioner accounts are subject to additional terms set out in Section 10.
WellHive offers a free tier and paid subscriptions. Current pricing, feature limits and any free-trial periods are published in the app and on our website and may change in accordance with Section 22.
Paid subscriptions are billed in advance on a monthly (or annual, where offered) basis through our payments partner, Stripe. Unless you cancel, your subscription will automatically renew at the end of each billing period at the then-current rate. You can cancel at any time from the billing page inside the app or the Stripe-hosted Customer Portal; cancellation takes effect at the end of the current period.
If a payment fails, we may retry and may suspend or downgrade your subscription until payment is restored. You remain responsible for any amounts owed.
Prices are shown in euros (EUR) by default and may also be presented in GBP or USD at checkout. You are responsible for any applicable taxes (including VAT if you are not covered by a reverse-charge).
Under EU Consumer Rights law, consumers have a 14-day right of withdrawal after purchasing digital services. By starting to use WellHive (including accessing AI features or practitioner services) during this period, you expressly consent to immediate provision of the Service and acknowledge that you lose your right of withdrawal once performance has begun, to the extent permitted by law.
Outside of the mandatory rights above, paid subscriptions are non-refundable. If you cancel mid-cycle, you keep access until the end of the paid period; we do not refund partial months.
If you believe you were charged in error (duplicate charges, billing after cancellation, etc.), contact us at hello@wellhive.app within 60 days and we'll investigate in good faith.
WellHive uses third-party artificial-intelligence models (notably Anthropic's Claude family) to generate suggestions such as workout plans, recipes, macro targets, food-photo analysis and weekly insights (“AI Content”).
AI Content is provided for informational and educational purposes only. It is not medical, dietetic, psychological or fitness advice, and it is not a substitute for consultation with a qualified healthcare professional. You must not rely on AI Content to make any decision that could materially affect your health.
AI Content may be inaccurate, incomplete, out-of-date, or inappropriate for your circumstances. We do not warrant the correctness of any calorie estimate, macro target, exercise prescription or other output. You use AI Content entirely at your own risk and must verify anything you intend to act on.
We may limit the number of AI requests a user can make per billing period and may throttle or suspend AI features to protect the Service or comply with our upstream provider's usage limits.
WellHive is a wellness and coaching platform. Nothing on the Service constitutes medical, diagnostic or therapeutic advice. This includes AI Content, practitioner-provided content, programmes, recipes, nutrition targets, reminders, and any information you view inside the app.
Before beginning any exercise, nutrition, supplement or lifestyle change, you should consult a qualified physician or other appropriate health professional, particularly if you are pregnant, nursing, have an eating disorder, have a chronic condition, take prescription medication, or are recovering from surgery.
If you experience pain, dizziness, injury or any adverse symptoms while using content from the Service, stop immediately and seek medical attention.
WellHive operates a marketplace in which independent practitioners (personal trainers, nutritionists, dietitians, therapists and other wellness professionals) can offer their services to clients.
WellHive is a platform, not the service provider. We do not provide coaching, nutritional consultations, therapy or any other professional service directly. Every practitioner is an independent self-employed professional who contracts directly with their clients. We are not a party to the agreement between a practitioner and a client.
Practitioners represent and warrant that they hold all qualifications, registrations, certifications, insurances and licences required to practise in their jurisdiction, and that they will comply with all applicable laws and professional standards. We may verify a subset of practitioner credentials (such as dietitian registration) before listing in the marketplace, but verification does not make us responsible for the practitioner's services.
Fees charged by practitioners are set by the practitioner. When a client pays a practitioner through WellHive, payments are processed by Stripe Connect. WellHive charges a platform fee of 5% of each payment(in addition to Stripe's processing fees), which is deducted automatically before the net amount is transferred to the practitioner. This percentage may change on 30 days' notice.
Practitioners are solely responsible for declaring and paying their own income tax, VAT, social-security contributions and any other levies arising from their services. WellHive does not act as employer of any practitioner.
If you are a client, you acknowledge that any dispute about the quality, safety or outcome of a practitioner's services is between you and that practitioner. We will reasonably assist with payment-related disputes but we are not liable for the acts or omissions of any practitioner.
We (or our licensors) own all right, title and interest in the Service, including the software, design, trade marks and underlying databases. Nothing in these Terms transfers any of those rights to you.
Content you create (tracking entries, food logs, photos, recipes, workout plans, notes, messages etc.) remains yours. By uploading or creating it on WellHive you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display and transmit it solely for the purpose of operating, securing, improving and supporting the Service, and to comply with legal obligations. This licence ends when you delete the content or your account, except where we need to retain a copy for legal or backup reasons as described in the Privacy Policy.
If you publish content to the marketplace (for example, recipes or programmes marked as “marketplace”), you grant other WellHive users a non-exclusive, non-sublicensable licence to view and personally use that content within the Service.
You are responsible for ensuring that content you upload does not infringe any third party's rights (including intellectual property and publicity rights) and does not breach any law. We may remove content that we reasonably believe breaches these Terms or applicable law, at our discretion and without notice.
You agree not to:
We may suspend or terminate accounts that breach this section, and we may report illegal activity to the relevant authorities.
Our handling of personal data, including health data imported from Apple Health, Google Health Connect or manually entered, is described in our Privacy Policy. By using the Service you acknowledge that you have read the Privacy Policy and that, where required, you consent to the processing described in it.
You can export or delete your data at any time from the app settings. If you delete your account, we apply a 30-day grace period before permanent erasure so that accidental deletions can be reversed.
WellHive integrates with third-party services including Stripe (payments), Supabase (database & authentication), Anthropic (AI models), OpenFoodFacts (food database), Apple Health, Google Health Connect, Resend (email) and Expo (app distribution).
These services have their own terms of service and privacy policies. We do not control them and are not responsible for their availability or performance. Your use of a third-party service through WellHive is at your own risk and may be subject to that provider's terms.
We are constantly improving WellHive. We may add, modify or remove features at any time. If a change materially reduces the value of a paid plan, we will give you at least 14 days' notice and a reasonable opportunity to cancel and receive a pro-rata refund of any pre-paid unused period.
You may terminate your account at any time by cancelling your subscription and deleting your account from the app settings.
We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have breached these Terms, your use presents a security or legal risk, or your account is dormant for an extended period. Where we terminate a paid plan other than for cause, we will refund a pro-rata portion of any pre-paid period.
Sections that by their nature should survive termination — including Sections 7 (refunds), 8-9 (disclaimers), 11 (IP), 17-19 (warranty, liability, indemnity), 20 (governing law) and 21 (dispute resolution) — will continue to apply after termination.
Except for any guarantees that cannot be excluded under mandatory EU consumer law, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or uninterrupted or error-free operation.
We do not warrant that any result, outcome, physical transformation, health improvement or business outcome will be achieved through use of the Service. Outcomes depend on many factors outside our control, including your effort, genetics, medical history and adherence.
To the maximum extent permitted by law, neither WellHive nor its directors, employees, affiliates or suppliers shall be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, loss of data, loss of goodwill, business interruption, personal injury or emotional distress, arising out of or in connection with your use of the Service, whether based on contract, tort (including negligence), statute or otherwise, even if we were advised of the possibility of such damages.
Our total aggregate liability to you for all claims arising in any 12-month period shall not exceed the greater of (a) the amount you actually paid to us for the Service in that period, or (b) fifty euros (€50).
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any mandatory consumer-protection rights you may have.
You agree to indemnify, defend and hold harmless WellHive and its directors, employees and affiliates from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or connected with (a) your breach of these Terms, (b) your violation of any law or the rights of a third party, (c) content you submit to the Service, or (d) in the case of practitioners, any claim by a client arising from your coaching, advice or conduct.
These Terms and any dispute arising out of them are governed by the laws of Portugal, without regard to conflict-of-laws principles. The courts of Lisbon, Portugal have exclusive jurisdiction, except that if you are a consumer resident in the European Union, you may bring claims in the courts of your country of residence and you benefit from any mandatory consumer-protection rules of that country which cannot be overridden by contract.
Before bringing any legal action, you agree to try to resolve the dispute informally by contacting us at hello@wellhive.app. We'll respond within 30 days and work with you in good faith to reach a resolution.
EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We may update these Terms from time to time. If a change is material, we will notify you by email or in-app at least 30 days before it takes effect, and your continued use after the effective date constitutes acceptance. If you do not agree with the change, you may cancel your subscription and stop using the Service before the effective date.
The “Last updated” date at the top of this page reflects the most recent revision. Prior versions are available on request.
These Terms (together with the Privacy Policy and any plan- specific terms shown at checkout) constitute the entire agreement between you and WellHive concerning the Service and supersede any prior agreement.
If any provision is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right. You may not transfer or assign your rights under these Terms; we may assign them freely in connection with a merger, acquisition or sale of assets.
We may send you legal notices by email to the address associated with your account; you are responsible for keeping that address up to date.
Questions about these Terms? Email hello@wellhive.app or write to us at:
EduSys, Lda
Trading as WellHive
PT518212173
Portugal